Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
December 7, 2021
Patent Application Number
16941416
Date Filed
July 28, 2020
Patent Citations Received
Patent Primary Examiner
Patent abstract
A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.
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