Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Vibha S. Sinha0
Anbang Xu0
Jalal U. Mahmud0
Rama Kalyani T. Akkiraju0
Date of Patent
December 21, 2021
0Patent Application Number
158132240
Date Filed
November 15, 2017
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A system, computer program product, and method are disclosed. In an approach to train customer service agent using chatbots. The method includes training a chatbot for a customer chat simulation based on a customer service conversation data, a task scenario, and a customer persona. The method also includes monitoring an interaction between a customer service agent and the chatbot. The method further includes determining an assessment of the performance of the customer service agent based on the interaction between the customer service agent and the chatbot. The method additionally includes generating feedback for the customer service agent based on the assessment of the performance of the customer service agent.
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