US Patent 11206237 Omnichannel communication system

A specification of a logic flow for automatically interacting with a message recipient is received. The logic flow specifies a dynamic interaction between a plurality of different communication channels for the message recipient. The logic flow is deployed including by automatically sending a first message to the message recipient via a first communication channel, receiving an indication provided in response to a plurality of response options provided in the first message, and in response to the indication, automatically sending a second message associated with the indication via a second communication channel that is different from the first communication channel.