Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
February 1, 2022
Patent Application Number
17140477
Date Filed
January 4, 2021
Patent Citations
Patent Primary Examiner
Patent abstract
An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.
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