Patent attributes
A management device for managing a plurality of computing devices in a data center may comprise a network interface, a first module that periodically sends health status queries to the computing devices via the network interface, a second module configured to receive responses to the health status queries and collect and store health status data for the computing devices, a third module configured to create support tickets, and/or a fourth module configured to (i) create and periodically update a Cox proportional hazards (CPH) model based on the health status data; (ii) apply a deep neural network (DNN) to the input of the CPH model; (iii) determine a probability of failure for each computing device; (iv) compare each probability of failure with a threshold; and (v) cause the third module to generate a pre-failure support ticket for each computing device having determined probabilities of failure above the threshold.