US Patent 11250044 Term-cluster knowledge graph for support domains

Given a skeleton knowledge graph including first terms in respective nodes, wherein first terms in connected nodes have a predetermined relationship, an augmented knowledge graph is formed by a first computing device by extracting a second term from a domain corpus to form a term cluster linked with a respective node of the knowledge graph. The second term is associated with the first term of a respective node in the domain corpus while not meeting the predetermined relationship. A semantic feature between the second term and the associated first term is identified in the domain corpus and linked to the pair of the second term and the first term in the augmented knowledge graph. The augmented knowledge graph is useable by a second computing device, which may or may not be the same as the first computing device, to drive a conversation between a chatbot and user.