Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
March 29, 2022
Patent Application Number
16293894
Date Filed
March 6, 2019
Patent Citations
Patent Primary Examiner
Methods, apparatus, systems, computing devices, computing entities, and/or the like for optimizing interaction flows. For example, upon receiving an inbound interaction, the interaction is routed to either a baseline interaction flow or one of a plurality of experimental interaction flows. Using one or more target metrics, the experimental interaction flows can be monitored and further configured to optimize the interaction flows and parameters.
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