Patent attributes
A mechanism is provided for implementing an intent segmentation mechanism that segments intent boundaries for multi-intent utterances in a conversational agent. For each term of a set of terms in the utterance from a real-time chat session, a set of adversarial utterances is generated for the utterance. An influence of changing each term is determined so as to identify a term importance value. Utilizing the term importance value, one or more of a change in ranking of the intent of the utterance or a change in confidence with regard to the intent of the utterance is identified. An entropy-based segmentation of the utterance into a plurality of candidate partitions is performed. An associated intent and entropy value are then assigned. Based on a segment with minimum entropy, a call associated with the real-time chat session is directed to an operation associated with an intent of the segment with minimum entropy.
