Patent attributes
Systems and methods provide a resident of a controlled-environment facility with a visitation service that include messaging capabilities, where the message are managed on behalf of the resident based on the visitation sessions in which the resident participates. In one scenario, the resident issues an initial visitation request for a visitation session with a particular non-resident. In response to the non-resident not accepting this initial visitation request, the resident is allowed to record and store a message, such as a voice message or video message, for retrieval and playback by the non-resident. At a later time, the resident issues a second visitation request for a visitation session with the same non-resident. The non-resident accepts the second request and the requested visitation session between the non-resident and the resident is conducted. In response to the visitation session being conducted, the stored message may be marked for deletion.
