US Patent 11366857 Artificial intelligence communications agent

Systems and methods for artificial intelligence communications agents are disclosed. Implementations relate to capturing individual agent's behaviors and modelling them in artificial intelligence (AI) learning models so that the agent's behavior can be easily replicated. Some implementations further relate to systems and methods for capturing human-computer interactions (HCl) performed by agents and using robotic process automation (RPA) to automate tasks that would otherwise require human interaction. The combination of AI learning models and RPA are used to provide artificial intelligence communications agents capable of responding to a variety of topics of conversation over a variety of communication mediums.