US Patent 11379670 Automatically populating responses using artificial intelligence

A computerized method is disclosed including operations of receiving one or more request texts, including at least a first request text, automatically performing processing on the first request text to determine a most similar request text in a knowledge base, determining a degree of similarity between the first request text and the most similar request text, and in response to a comparison between the degree of similarity and a similarity threshold, retrieving, from the knowledge base, an answer corresponding to the most similar request text. Performing processing may include (i) removing stop words and punctuation and creating tokenized text, (ii) converting the tokenized text into a vector using a trained neural network, and (iii) performing an analysis of the vector with the entries of the knowledge base using one or more of a Word Mover's Distance (WMD) algorithm, or a Soft Cosine Measure (SCM) algorithm.