Patent attributes
A method and system to determine a selected service response for servicing a damaged portion of a vehicle using a vehicle technician system. The selected service response is based upon a digital media file acquired with the vehicle technician system and representative of the damaged portion of the vehicle. The digital media file is communicated from the vehicle technician system to an authority such as a vehicle owner. The communication may be indirectly through an intermediary such as a vehicle service management system. Inasmuch as the digital media file is inherently unbiased, the authority evaluates the digital media file when considering the appropriate service, such as repairing or replacing a damaged part. The authority then selects a selected service response based at least in part on the digital media file and the selected service response is thereafter applied to the vehicle.
