US Patent 11380213 Customer care training with situational feedback generation
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Patent Inventor Names
Anbang Xu0
Jalal U. Mahmud0
Rama Kalyani T. Akkiraju0
Vibha S. Sinha0
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US Patent 11380213 Customer care training with situational feedback generation
Article
In an approach for training customer service agents using persona-based chatbots, a processor retrieves customer service interaction information. A processor analyzes, using natural language processing, the customer service interaction information, wherein the analyzing includes preprocessing and aggregating the customer service interaction information. A processor interacts with a user. A processor provides feedback to the user, based on the user's style and performance during training.
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Patent jurisdiction
Patent number
11380213
Date of patent
July 5, 2022
Patent application number
15897487
Date Filed
February 15, 2018
Patent citations
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