US Patent 11392960 Agnostic customer relationship management with agent hub and browser overlay

Automated computing machinery that agnostically augments a customer relationship management (“CRM”) application, including an agent hub comprising a module of the automated computing machinery configured with computer memory that associates an identity of a tele-agent, the tele-agent's qualifications, and an indication whether the tele-agent is logged on to the agent hub; and the agent hub operatively coupled for data communications to a browser, the browser bearing a browser extension through which a sales template for a sales campaign to which the tele-agent is assigned to work is operatively exposed as an overlay upon a graphical user interface of the browser, the overlay overlaid upon a web page of the CRM application.