US Patent 11397762 Automatically generating natural language responses to users' questions

A domain-specific question answering system receives an end-user's question, identifies relevant information from domain-specific documents, composes a natural-language based response including the relevant information to be provided to the end-user. A knowledge base includes a domain-specific ontology and is built from data structures configured to preserve the hierarchy of the informational elements within the domain-specific documents. The question received from the end-user is analyzed to extract the features and the key phrases which are used to identify the relevant data structures. A pre-trained model that is further trained on domain-specific data is used to identify the sentences that include information responsive to the question. A response to the end-user's question is composed from the sentences. The question answering system also enables validation of the answers provided to the users' questions.