Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Vladimir Tikhomirov0
Jonathan Ingram0
Inna Repo0
Harri Pesonen0
Date of Patent
August 9, 2022
0Patent Application Number
169226500
Date Filed
July 7, 2020
0Patent Citations Received
Patent Primary Examiner
Systems, methods, and computer media for routing outbound contact requests are provided herein. The described examples allow routing and execution of outbound contact requests of different types, such as voice call, voice message, text message, chat, and email. Routing rules govern the routing of scheduled, automatic, and push-delayed outbound contact requests based on the type of outbound contact request and parameters associated with the request. Routing can include, for example, queuing a request for an agent, scheduling a request for release at a specified time, reserving a request for delayed push, or automatically executing an outbound contact event corresponding to the request.
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