Patent attributes
A method comprises retrieving operating conditions data comprising operational details of one or more components in at least one computing environment. Component replacement data and no fault found (NFF) data of the computing environment are also retrieved. The component replacement data comprises details about components that have been replaced in the computing environment. The NFF data comprises details about components incorrectly identified as having failed in the computing environment and symptoms leading to the incorrect identifications. The method also comprises generating a first mapping between given ones of the operational details and given ones of the replaced components, and generating a second mapping between given ones of the incorrectly identified components and given ones of the symptoms using one or more machine learning algorithms. Using the first and second mappings, at least one failed component is predicted based on one or more symptoms identified in a received support case.
