Is a
Patent attributes
Patent Applicant
Patent Jurisdiction
Patent Number
Date of Patent
August 23, 2022
Patent Application Number
16664904
Date Filed
October 27, 2019
Patent Citations Received
Patent Primary Examiner
A system and method are presented for configuring topic-specific chatbots. Clustering interaction transcripts between customers and agents of a contact center is performed to generated a plurality of interaction clusters. The clusters corresponding a topic. Topic-specific dialogue trees are extracted for each cluster. The trees comprise nodes connected by edges. The topic-specific dialogue tree is modified to generate a deterministic dialogue tree. The deterministic dialogue tree is used to configure a topic-specific chatbot to generate and automatically respond to messages regarding the topic.
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