US Patent 11451667 Collaborative virtual waiting room
Patent 11451667 was granted and assigned to Zoom Video Communications on September, 2022 by the United States Patent and Trademark Office.
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Patent Number
114516670
Date of Patent
September 20, 2022
0Patent Application Number
175888260
Date Filed
January 31, 2022
0Patent Citations
Patent Primary Examiner
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Golden AI
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Is a
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
114516670
Date of Patent
September 20, 2022
0Patent Application Number
175888260
Date Filed
January 31, 2022
0Patent Citations
Patent Primary Examiner
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US Patent 11451667 Collaborative virtual waiting room
Article
A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room that includes waiting users of a contact center queue. The virtual waiting room enables the user to virtually interact with at least a subset of the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room.
Infobox
Is a
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
114516670
Date of Patent
September 20, 2022
0Patent Application Number
175888260
Date Filed
January 31, 2022
0Patent Citations
Patent Primary Examiner
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