Patent attributes
Buy-online pickup-in-store (BOPIS) order fulfillment is optimized by prioritizing BOPIS orders according to estimated pickup times. The pickup time for a given order is based on a customer profile and order details which can include product properties for a product in the order, characteristics of the physical store, and an order velocity indicative of an urgency of the customer in placing the order. The pickup times are estimated by a cognitive system trained with input samples comprised of historical BOPIS orders associated with actual pickup delays. The customer profiles include historical information regarding previous BOPIS orders from the customer such as a percentage of previous BOPIS orders actually picked up, and an average pickup delay for the previous BOPIS orders that were picked up. If any order pickup time is less than a predefined threshold, the system notifies the store associate with a warning that it is urgent.
