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US Patent 11507752 Evaluating natural language processing components

Patent 11507752 was granted and assigned to Amazon on November, 2022 by the United States Patent and Trademark Office.

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Techniques for evaluating a natural language understanding (NLU) component and determining an action to resolve an issue processing a user input are described. The system determines which component is invoked by a baseline NLU component is processing the user input, and which component is invoked by an updated NLU component. Based on that information, the system selects the action to resolve the updated NLU component generating an undesired response to the user input.

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