Patent attributes
The disclosed subject matter relates to a service application that supports a client device to access a platform via a client instance. The service application enables the user to perform an operation related to management of a virtual resource. In some embodiments, the service application invokes a chat interface to place the client device in communication with a virtual agent. Via the chat interface, the service application prompts the user to select a topic, an operation, and a virtual resource to indicate a desired operation to be performed. When the service application receives the selections made by the user via the chat interface, the service application, such as the virtual agent, may access the platform to perform the desired operation.
