Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
November 29, 2022
Patent Application Number
17356689
Date Filed
June 24, 2021
Patent Citations Received
Patent Primary Examiner
A system obtains conversation data corresponding to conversations between users and agents of a client. The system identifies a set of intents from the conversations and identifies a set of contexts, explicit elements, and implied elements of these intents. The system identifies actions that can be performed to recognize new explicit and implied elements from new conversations and to address intents in these new conversations. Based on these actions, the system generates a set of recommendations that can be provided to the client. As agents communicate with users, the system monitors adherence to the set of recommendations.
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