Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Allen J. Guidry0
Kory Michael Upton0
Julio Estevez-Breton0
Enrique Tamayo0
Peter H. McKenna0
Darrius M. Jones0
Date of Patent
January 17, 2023
0Patent Application Number
172298110
Date Filed
April 13, 2021
0Patent Citations
Patent Primary Examiner
A system can route calls based on a minimum expected delay, classification, and priority of the call. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.