US Patent 11570269 Broker-mediated connectivity for third parties

Methods and systems are disclosed for providing third party connectivity to installed software at a customer site through a broker infrastructure. A uniform facility for powerful and secure third party access to customer software installations is provided. Multiple TCP-based session types including source code debug and database sessions are supported. A target backend and session type are selected by an authorized agent logged into the broker infrastructure. A communication session is established between environments of the agent's frontend tool and the backend. The agent can perform maintenance or troubleshooting on the backend using the full capabilities of the frontend tool. Data exchange between frontend and backend utilizes TCP connections within the communication session, and is mediated by a connectivity framework within the broker infrastructure. Customer control over access to target backends is supported.