Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
February 21, 2023
0Patent Application Number
167454900
Date Filed
January 17, 2020
0Patent Citations
Patent Primary Examiner
Disclosed is a measure to collect and aggregate performance, sales, call center, custom KPI, and WA data in order to construct a model of correlations and causations between metrics to provide a means to measure associated costs of improving performance metrics for use in an interactive planning model. The interactive planning model allows for allocating budget across performance metrics, leveraging correlations and multiple cost models. The information is provided via a dashboard of IVA performance metrics and allows for comparison of real time IVA performance metrics to target metrics set by the IVA owner and incorporating KPIs provided by the WA owners.
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