Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Baskar Jayaraman0
Date of Patent
May 16, 2023
0Patent Application Number
167111230
Date Filed
December 11, 2019
0Patent Citations
Patent Citations Received
Patent Primary Examiner
The embodiments herein provide a framework for and specific implementations of machine learning (ML) analysis of incident, online chat, knowledgebase, skills, and perhaps other types of databases. The ML techniques described herein may include various forms of semantic analysis of textual information in these databases, such as clustering, term frequency, word embedding, paragraph embedding, and potentially other techniques. Advantageously, use of ML in the specific ways described herein can provide insights into this textual information that otherwise would be impossible to determine in an accurate or concise fashion.
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