Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
May 30, 2023
0Patent Application Number
172475120
Date Filed
December 15, 2020
0Patent Citations
0
Patent Citations Received
Patent Primary Examiner
An approach is provided for improving a workflow by using cognitive computing. Inputs about a claim of a claimant are received. The inputs include a history of claims by the claimant, an expected cost of processing the claim, a length of time the claimant has had insurance coverage, governmental requirements associated with the claim, a fraud score associated with the claim, and a ranking and a clustering of previously processed claims. Based on the inputs and using a cognitive computing system, a set of digital workers is selected. The set of digital workers complete step(s) in a current context of a processing of the claim in a workflow. Responsive to completing the step(s), a total number of steps required in the workflow is reduced.
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