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US Patent 11669749 System and method for managing customer call-backs

OverviewStructured DataIssuesContributors
Is a
Patent
Patent
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Current Assignee
Massachusetts Mutual Life Insurance Company
Massachusetts Mutual Life Insurance Company
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Date Filed
April 9, 2021
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Date of Patent
June 6, 2023
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Patent Applicant
Massachusetts Mutual Life Insurance Company
Massachusetts Mutual Life Insurance Company
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Patent Application Number
17226893
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Patent Citations
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US Patent 8355934 Systems and methods for prospecting business insurance customers
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US Patent 8515736 Training call routing applications by reusing semantically-labeled data collected for prior applications
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US Patent 8548843 Individual performance metrics scoring and ranking
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US Patent 8571951 Automated attachment of segmentation data to hot contact leads for facilitating matching of leads to interested lead buyers
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US Patent 8577014 System and method of managing calls at a call center
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US Patent 8582750 Connection recovery in a call center
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US Patent 8781092 Systems and methods for callback processing
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US Patent 8805734 Automated attachment of segmentation data to hot contact leads for facilitating matching of leads to interested lead buyers
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US Patent 9055148 Method and apparatus for analyzing leakage from chat to voice
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US Patent 9263038 System and method for analyzing and classifying calls without transcription via keyword spotting
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•••
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
11669749
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Patent Primary Examiner
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Nafiz E Hoque
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