Patent attributes
A first set of user data is received and a user profile is constructed based on the user data and in accordance with a sensitive service involving the user. A situational context is analyzed based on the first set of data. Personalized questions are generated, responsive to the user profile and to the situational context. The personalized questions are presented to a user corresponding to the user data and responses to same are received, including detection of user micro-expressions. The responses are analyzed, according to one or more machine learning models. A neural network model selects an action to be performed in response to analyzing the responses from the user; the action is a sensitive service involving the user. An apparatus is triggered to send a simple message service (SMS) message to a point of care service professional; the message recommends performance of the sensitive service on the user.
