US Patent 11694031 Identifying routine communication content

Approaches presented herein enable identification of routine communication content. More specifically, a communication between one or more users is received. Words or phrases in the communication that are contained in a database of words or phrases related to misconduct are identified. The identified words or phrases are removed from the communication to create a set of remaining words. The set of remaining words are analyzed to predict the likelihood of the removed words or phrases appearing in the communication, such that a confidence level of the prediction is determined. In response to the determined confidence level being high, the identified words or phrases in the communication are classified as routine.