Patent attributes
Systems, apparatuses, methods, and computer program products are disclosed for automating incident severity classification. An example method includes receiving, by communications circuitry, a historical incident dataset, the historical incident dataset including information regarding a set of historical incidents and an assigned severity classification for each historical incident in the set of historical incidents. The example method further includes training, by a model generator and using the historical incident dataset, a machine learning model to classify incident severity. The example method further includes receiving, by the communications circuitry, a new incident dataset, generating, by a prediction engine and using the trained machine learning model and the new incident dataset, a set of predicted severity classifications for the set of new incidents, and outputting, by the communications circuitry, the predicted set of severity classifications for the set of new incidents.
