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US Patent 11715056 Performance monitoring for communication systems
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Patent
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Current Assignee
Bank of America
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Date Filed
March 16, 2021
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Date of Patent
August 1, 2023
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Patent Applicant
Bank of America
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Patent Application Number
17202979
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Patent Citations
US Patent 11461788 Matching a customer and customer representative dynamically based on a customer representative's past performance
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US Patent 10116556 Techniques for routing and forwarding between multiple virtual routers implemented by a single device
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US Patent 7505575 Method and system for processing telephone calls via a remote tie-line
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US Patent 8384753 Managing multiple data sources
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US Patent 8477691 Routing VoIP calls to an external network
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US Patent 9338079 Method of routing multicast traffic
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US Patent 9848085 Customer satisfaction-based predictive routing and methods
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Patent Jurisdiction
United States Patent and Trademark Office
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Patent Number
11715056
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Patent Primary Examiner
Abdallah A El-Hage Hassan
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CPC Code
G06Q 30/016
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G06Q 10/06398
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H04M 3/5175
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G10L 15/26
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G06Q 10/063114
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