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US Patent 11769038 Contextually optimizing routings for interactions

Overview Structured Data Issues Contributors Activity

Is a

Date Filed

April 12, 2019

Date of Patent

September 26, 2023

Patent Application Number

16382343

Patent Citations

US Patent 11238075 Systems and methods for providing inquiry responses using linguistics and machine learning

US Patent 9645914 Apps store with integrated test support

US Patent 10616369 System and method for distributing communication requests based on collaboration circle membership data using machine learning

US Patent 7092888 Unsupervised training in natural language call routing

US Patent 7742591 Queue-theoretic models for ideal integration of automated call routing systems with human operators

US Patent 8842812 Method and apparatus for providing improved support to users on interactive voice response breakout session

US Patent 9477752 Ontology administration and application to enhance communication data analytics

US Patent 9620110 Speech recognition semantic classification training

Patent Inventor Names

Damian Kelly

Jesse Hultgren

Patent Jurisdiction

United States Patent and Trademark Office

Patent Number

Patent Primary Examiner

CPC Code

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