US Patent 11838247 Method and system for interaction servicing

A system and a method for servicing user interactions are provided. The method includes: receiving, from each respective user, a respective request for a corresponding interaction; obtaining, for each interaction, request-specific information that relates to the received respective request and user-specific information that relates to the respective user; analyzing the request-specific information to determine at least one corresponding microservice that is usable for handling the interaction; and routing the request-specific information and the user-specific information to a respective destination that relates to the determined microservice. For any particular interaction, several corresponding microservices and several corresponding routes and destinations may be determined, and workload distribution metrics may be used to select optimum routes.