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US Patent 11842142 Systems and methods for co-browsing

Overview Structured Data Issues Contributors Activity

Is a

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Patent attributes

Patent Jurisdiction

United States Patent and Trademark Office

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Patent Number

Patent Inventor Names

Byron Romon Walker0

Connor Thomas Marcum0

Date of Patent

December 12, 2023

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Patent Application Number

175208980

Date Filed

November 8, 2021

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Patent Citations

US Patent 9971826 Methods and apparatus for a distributed shared memory for device synchronization

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US Patent 9690764 Delivery and display of page previews using shadow DOM

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US Patent 9792266 Content synchronization across devices

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US Patent 7149776 System and method for real-time co-browsing

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US Patent 7219072 Method and system for co-browsing in electronic commerce

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US Patent 8015496 System and method for facilitating visual social communication through co-browsing

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Patent Primary Examiner

Jason T Edwards

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CPC Code

0

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Patent abstract

The present disclosed technology relates to systems and methods for synchronizing the website displayed by two computing devices. Embodiments of the disclosed technology include methods for transmitting the contents of a Document Object Model displayed on a customer device to a customer service device. Embodiments of the disclosed technology further include methods to transmit Shadow DOM elements from a customer device to a customer service device.

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