Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
David Chavez0
Joaquin Omar Alvarado0
Date of Patent
December 12, 2023
0Patent Application Number
170381720
Date Filed
September 30, 2020
0Patent Citations
Patent Primary Examiner
CPC Code
Patent abstract
Embodiments of the disclosure provide a method of operating a contact center. In some embodiments, the method includes receiving a call from a customer communication device, transitioning the call from a voice domain into a digital domain, and enabling the contact center to interact with the customer communication device in at least the digital domain after the call has been transitioned from the voice domain into the digital domain.
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