US Patent 11856118 Methods for configuring server communications

A computer-implemented method is disclosed. The method includes: receiving a first request to initiate a first customer service session; establishing a primary web socket connection between a first web server and service agent terminal; establishing a first communication sub-channel associated with the primary web socket connection, the first communication sub-channel corresponding to the first customer service session; receiving a second request to initiate a second customer service session; in response to receiving the second request: establishing a second communication sub-channel associated with the primary web socket connection, the second communication sub-channel corresponding to the second customer service session.