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US Patent 11861317 Ensemble-based machine learning characterization of human-machine dialog

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Is a
Patent
Patent
0

Patent attributes

Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
0
Patent Number
118613170
Patent Inventor Names
Vikram Ramanarayanan0
Debanjan Ghosh0
Matthew Mulholland0
Date of Patent
January 2, 2024
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Patent Application Number
172450450
Date Filed
April 30, 2021
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Patent Citations
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US Patent 10896428 Dynamic speech to text analysis and contact processing using agent and customer sentiments
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US Patent 11495210 Acoustic based speech analysis using deep learning models
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US Patent 8301640 System and method for rating a written document
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Patent Primary Examiner
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Pierre Louis Desir
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CPC Code
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G06F 40/30
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G06F 40/205
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G10L 25/30
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Patent abstract

Human-machine dialog is characterized by receiving data comprising a recording of an individual interacting with a dialog application simulating a conversation. Thereafter, the received data is parsed using automated speech recognition to result in text comprising a plurality of words. Features are extracted from the parsed data and then input an ensemble of different machine learning models each trained to generate a score characterizing a plurality of different dialog constructs. Thereafter, scores generated by the machine learning models for each of the dialog constructs are fused. A performance score is then generated based on the fused scores which characterizes a conversational proficiency of the individual interacting with the dialog application. Data can then be provided which includes or otherwise characterizes the generated score. Related apparatus, systems, techniques and articles are also described.

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