Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
David C. White, Jr.0
Christopher Shaun Roberts0
Kevin D. McCabe0
Jay K. Johnston0
Magnus Mortensen0
Date of Patent
January 16, 2024
0Patent Application Number
170797470
Date Filed
October 26, 2020
0Patent Citations
Patent Primary Examiner
Patent abstract
A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
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