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US Patent 11948019 Customized configuration of multimodal interactions for dialog-driven applications

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Patent attributes

Patent Jurisdiction

United States Patent and Trademark Office

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Patent Number

Patent Inventor Names

Gouthamamani Venkatesan0

Sai Madhu Bhargav Pallem0

Omkar Prakash Kurode0

Kartik Rustagi0

Haiyang Sun0

Rama Krishna Sandeep Pokkunuri0

Swapandeep Singh0

Minaxi Singla0

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Date of Patent

April 2, 2024

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Patent Application Number

170398890

Date Filed

September 30, 2020

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Patent Citations

US Patent 11252149 Resource management techniques for dialog-driven applications

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US Patent 10552274 Asynchronous in-memory data checkpointing for distributed computing systems

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US Patent 10891152 Back-end task fulfillment for dialog-driven applications

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US Patent 7197460 System for handling frequently asked questions in a natural language dialog service

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US Patent 7822612 Methods of processing a voice command from a caller

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US Patent 9703602 Burst throttling for multi-tenant storage services

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US Patent 10194027 Reviewing call checkpoints in agent call recording in a contact center

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US Patent 10237405 Management of checkpoint meta-data for call recordings in a contact center

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Patent Citations Received

US Patent 12096313 Equipment visual status indicator system and method

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Patent Primary Examiner

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Patent abstract

An interruption-handling setting for a category of interactions of an application is determined via a programmatic interface. A set of user-generated input is obtained while presentation to a user of a set of output of the category is in progress. A response to the set of user-generated input is prepared based at least in part on the interruption-handling setting.

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