US Patent 11949637 Addressing conditions impacting communication services

A server of an on-premises data center used for a software platform identifies a condition impacting real-time communication services at a premises housing devices accessing the software platform. The server transmits, to a device of an administrator associated with the premises via a messaging application for real-time communication between two or more human-operated devices, a message indicating the condition and including one or more selectable elements each associated with a different action for addressing the condition. The server receives an indication of a selectable element selected from amongst the one or more selectable elements at the device of the administrator. The server causes performance of the action associated with the selected selectable element.