Patent attributes
Systems and methods of monitoring technology infrastructure using alerts indicative service events and tickets indicative of incidents reported to the support system, including transmitting, to a client via a network, structured support data including issue data and correlation data. The issue data represents issues, which are fewer than the number of tickets, generated by processing textual data of the tickets through a clustering engine implementing a generative probabilistic model and generating the correlation data by associating alerts and tickets by correlating alert-specific identifiers and ticket-specific identifiers. The identifiers are of least one of identifier times, locations, names, or descriptions. A prioritization engine is also disclosed.
