Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Qingzi Vera Liao0
Pavan Kapanipathi Bangalore0
Biplav Srivastava0
Date of Patent
April 23, 2024
0Patent Application Number
178814450
Date Filed
August 4, 2022
0Patent Citations
Patent Primary Examiner
CPC Code
Patent abstract
A dialogue complexity assessment method, system, and computer program product including calculating a complexity utilizing domain-dependent terms and domain-independent terms of a dialogue, where the dialogue includes dialogue data from contact centers of service providers.
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