Patent attributes
A provider computing system includes one or more processing circuits including one or more processors and one or more memories having instructions stored thereon that, when executed by the one or more processors, cause the one or more processors to: receive a new card action from a customer, the new card action prompting a provider to send a new card to the customer; determine that a personal identification number (PIN) has not been set for the new card; determine whether the customer is registered for online access for an account associated with the new card; in response to determining that the customer is registered for the online access, perform an online-based PIN process to set the PIN; and in response to determining that the customer is not registered for the online access, perform a call-based PIN process to set the PIN.
