US Patent 12015735 On-hold experience
Patent 12015735 was granted and assigned to United Services Automobile Association on June, 2024 by the United States Patent and Trademark Office.
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US Patent 12015735 On-hold experience
Article
Patent abstract
Technology for placing a user on-hold can include sending a push notification to a user device after the call has been placed on-hold. A link in the push notification can request authentication credentials from the user. When the authentication credentials have been received and verified, a chat window can be launched via an application on the user device. The intent of the call can be determined based at least in part by information received via the chat window. The authentication information and the intent of the call can be transferred to a representative answering the call.
Infobox
Is a
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Charles Balasingh0
David Patrick Dixon0
Emily Margaret Gray0
Gregory B Yarbrough0
Gregory David Hansen0
Janelle Denice Dziuk0
Madhusudhana Rao Abburi0
Megan Sarah Jennings0
Samip Dilip Mehra0
Date of Patent
June 18, 2024
0Patent Application Number
180610770
Date Filed
December 2, 2022
0Patent Citations
Patent Primary Examiner
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