Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Brian Slepko0
Craig Mackereth0
Praveen Sahni0
Date of Patent
July 2, 2024
0Patent Application Number
165704320
Date Filed
September 13, 2019
0Patent Citations
Patent Primary Examiner
Patent abstract
A service provider system receives case data of a client from a client service system. Vector data is collected from the case data through integration and aggregation. Signals of anomalies or sentiments are detected through machine learning from the integrated and aggregated vector data. The signals are validated, consolidated and associated with case, contact, and client object types. A user interface presents the validated and consolidated signals to users who proactively take action based on the signals. The user interface includes dashboards, notifications, and indicators.
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