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Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Sonam Gupta0
Anurag D. Tripathi0
Krishna Kummamuru0
Jorjeta Jetcheva0
Rinki Arya0
Date of Patent
July 2, 2024
0Patent Application Number
172329910
Date Filed
April 16, 2021
0Patent Citations
Patent Primary Examiner
CPC Code
Patent abstract
The present disclosure relates to automated chatbot generation for different domains from available human-to-human chat logs. The systems and methods may be configured to cluster user utterances as well as agent utterances from the human chat logs. A data miner mines intents and entities from the user utterance clustering and mines actions from agent utterances. The intents, entities and actions mined are used to generate a set of stories or flows which are further used by a machine learning engine to train the chatbot. The stories or flows are also generated automatically by mapping the intents with the actions.
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