Patent attributes
A recommendation algorithm-based problem action suggestion system includes a query input unit configured to extract text data for each item in user's query information received from a user terminal in abnormality of a device of production equipment or a product, a database unit configured to manage a past action history of workers with respect to abnormality occurrence of the device into a database (DB) of problem action data, and a controller configured to perform a pre-processing work for converting the text data into numerical data that may be processed by the recommendation algorithm, to obtain similarity between the numerical data and the problem action data of the database unit and to suggest action methods to the user terminal in an order of higher probability of solving the problem.
