US Patent 12073707 Customer experience diagnostics in premises monitoring systems

Method, devices and systems are described. A diagnostics system for a premises monitoring system at a premises is provided. The diagnostic system includes processing circuitry configured to: receive premises system data associated with the premises monitoring system, perform supervised learning of a deep learning process based at least in part on the premises system data, and determine a classified set of resolutions based at least in part on the performed supervised learning where each resolution of the classified set of resolutions is associated with at least one premises event, and the at least one premises event relates to the premises monitoring system.